Quality management is an integral part of every contact center’s operations.
Quality reviews help you assess the effectiveness of your customer service, identify opportunities to improve, evaluate processes, monitor customer trends, and ensure
that you’re achieving your targets.
You can’t improve if you don’t measure.
But developing an effective program isn’t easy. So, consider these five tips, whether you’re starting out or revamping your current program.
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Offered Free by: ICMI
