AI Readiness: Contact Centers are at the Bleeding Edge of AI's Business Impact

Brought to you by ICMI!

AI is revolutionizing the contact center industry, bringing about new ways of working, improved agent and customer experiences, and increased value for organizations. This report will dive into how to utilize AI to maximize value and productivity.

1. Generative AI in the Contact Center: Today and Tomorrow
2. The Promise of Generative AI: New, Flexible Customer Experiences
3. Are You Harnessing AI in Your Customer Access Strategy?
4. Do You Really Want ChatGPT Talking to Your Customers?

Offered Free by: ICMI