Data Protection and UCaaS Investment: India

Tighter data residency law could hit providers’ plans to pursue India’s market

India’s political leaders are set to re-introduce the oft postponed Data Protection Law in the Budget session of the Parliament convening in February 2023, and while the contours of the bill are not yet known, indications are that data localization is going to be an integral part of it. If its most recent version had become law, the Bill would have
mandated that companies store sensitive and critical personal information related to Indian citizens on servers physically located in India. While the Bill didn’t define what constitutes critical personal information, it barred the transfer of “critical” personal information outside the country under any circumstance.

For Unified Communications-as-a-Service (UCaaS) providers like RingCentral, Microsoft (via Teams), Cisco Webex, Zoom, and others, the legislation could have
significant impact.

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