The Pivot to 100% Remote Training in the Contact Center

Before the pandemic, we at Blue Ocean had conducted less than 10% of our frontline training in a fully remote model. It’s been a wild ride, but we successfully pivoted to 100% remote training for our operations.

Remote training represents a perfect storm of challenges that, if not mitigated, can serve to lengthen the training program, confuse both the trainers and the trainees, and ultimately cause major attrition down the line.

Offered Free by: Blue Ocean Contact Centers