The stage is set for AI. Forty-one percent plan to deploy generative AI in the next 12 months, up from 34% one year ago.
This report gives technical support and service management leaders a better understanding
of the workings and state of the industry, as reported by their peers. We share these results
to provide support professionals with knowledge they need to make data-based decisions that improve support service delivery, increase retention of valuable staff, and help leaders and their support teams to advance in their careers.
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