The State of Technical Support in 2024

The stage is set for AI. Forty-one percent plan to deploy generative AI in the next 12 months, up from 34% one year ago.

This report gives technical support and service management leaders a better understanding
of the workings and state of the industry, as reported by their peers. We share these results
to provide support professionals with knowledge they need to make data-based decisions that improve support service delivery, increase retention of valuable staff, and help leaders and their support teams to advance in their careers.

Find out key trends in:

• Staffing & Training
• Operations & Outsourcing
• Customer Satisfaction
• And More

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Offered Free by: HDI