IT Management
Executive Report
Crisis Reveals Character: Launching an Outsourced Customer Care Program in a Pandemic
Choosing a new partner and launching in the middle of a pandemic might not be a ridiculous idea after all. Here’s why -- and how. Launching an outsourced cus...
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Author / Publisher
ContentClik
Publication Date
June 2026
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PDF •
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Executive Abstract
Choosing a new partner and launching in the middle of a pandemic might not be a ridiculous idea after all. Here’s why -- and how.
Launching an outsourced customer care program in a pandemic requires more than just skill, experience, process, and infrastructure. It depends heavily on the strength of the relationship with your outsourcer. Strategic partnership is a priority.
Launching an outsourced customer care program in a pandemic requires more than just skill, experience, process, and infrastructure. It depends heavily on the strength of the relationship with your outsourcer. Strategic partnership is a priority.
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Crisis Reveals Character: Launching an Outsourced Customer Care Program in a Pandemic
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