Enterprise Applications Executive Report

Lifetime Customer Value: Measuring Customer Service Performance

Donâ€™t we all wish that customers came with a lifetime guarantee? Theyâ€™d make their first purchase and be irrevocably smitten for life? There is no one cont...

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Author / Publisher

ContentClik

Publication Date

February 2025

Format & Metrics

PDF • 0 Dls

Executive Abstract

Donâ€™t we all wish that customers came with a lifetime guarantee? Theyâ€™d make their first purchase and be irrevocably smitten for life?

There is no one contact center KPI that can totally predict a given customer lifespan. Our latest post outlines KPIs and metrics to help determine and improve Lifetime Customer Value.

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